Privacy policy

Use of collected personal data

When you book accommodation on our website, we ask you to provide details including your first name, last name, address, telephone number, email address and payment details.

These details are used:

• to contact you: booking confirmation, invoices and refunds
• to process your bookings: payment, fraud prevention

We retain this information for as long as we need it for the purpose for which we collect and use it.

Cookies

When you visit the website, we set a cookie to record your screen preferences. The lifespan of a screen option cookie is one year.

Audience statistics and metrics

We do not use any audience measurement tools.

Use and disclosure of your personal data

We share your payment details with our payment gateway, Stripe, when you place an order on our website.

How long your data is stored

Data relating to online sales is stored for six years after the last order.

Your rights regarding your data

You may request to receive a file containing all the personal data we hold about you, including the data you have provided to us. You may also request the deletion of your personal data. This does not take into account data stored for administrative, legal or security purposes.

Contact details

For any enquiries regarding privacy, please contact our Data Protection Officer at the following address: contact@chateaudelapiscine.com

How we protect your data

Your data is protected by encryption, and our teams have been trained in data protection.

Procedures implemented in the event of a data leak

An internal notification system has been put in place to deal with potential data breaches.